Privacy Policy

Last Updated: November 10, 2025

Website: https://thickcultures.com
Company: OMGM LLC
Location: Virginia, United States

Contact Information

  • Email: [email protected]
  • Phone: (540) 960-3193
  • Contact Form: https://thickcultures.com/contact-us/

Introduction

OMGM LLC (“we,” “us,” or “our”) operates thickcultures.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. By using our website, you consent to the practices described in this policy.

Information We Collect

Information You Provide Directly

Account and Purchase Information:

  • Name
  • Billing and shipping addresses
  • Email address and phone number
  • Payment information
  • Optional account credentials and preferences

Communications:

  • Comments on blog posts or product pages
  • Form submissions through our contact form
  • Customer service inquiries

Information Collected Automatically

Website Usage Data:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages viewed and time spent on pages
  • Products viewed and search queries
  • Referring website addresses
  • Date and time of visits

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and collect usage data. See the “Cookies” section below for details.

How We Use Your Information

We collect and process your information for the following purposes:

Order Fulfillment:

  • Process and complete your orders
  • Handle payments, refunds, and customer complaints
  • Communicate order status and shipping updates
  • Maintain transaction records for tax and accounting purposes (retained for 5 years)

Website Improvement:

  • Analyze user behavior and website performance
  • Optimize site functionality and user experience
  • Identify and fix technical issues
  • Conduct A/B testing and usability studies

Security and Fraud Prevention:

  • Detect and prevent fraudulent transactions
  • Protect against spam and malicious activity
  • Monitor for security threats
  • Maintain website integrity

Legal Compliance:

  • Meet tax, accounting, and legal obligations
  • Respond to legal requests and enforce our terms
  • Comply with applicable laws and regulations

Marketing (with your consent):

  • Send promotional emails about new products and special offers
  • Provide personalized product recommendations
  • You may opt out of marketing communications at any time

Analytics and Tracking Services

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:

  • How often users visit our site
  • What pages they visit and in what sequence
  • How long they stay on pages
  • What sites referred them to our website

Google Analytics uses cookies and may collect your IP address, but we do not combine this information with personally identifiable information. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Cookies

Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use:

Essential Cookies:

  • Shopping cart functionality
  • Login session management
  • Security and authentication

Functional Cookies:

  • Comment form data (saved for 1 year if opted-in)
  • Login cookies (2 days)
  • Screen option cookies (1 year)
  • “Remember Me” feature (2 weeks)
  • Post editing cookies (1 day)

Analytics Cookies:

  • Google Analytics tracking
  • Microsoft Clarity session tracking
  • Website performance monitoring

Managing Cookies: You can control and delete cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Comments

When you leave a comment on our site, we collect:

  • The comment text and form data you submit
  • Your IP address and browser user agent string for spam detection purposes
  • If you use Gravatar, an anonymized hash of your email address may be shared with the Gravatar service to display your profile picture

Comments and their metadata are retained indefinitely to facilitate comment threading and moderation. Approved comments and associated profile pictures are visible publicly on our website.

Media Uploads

If you upload images to our website, avoid including images with embedded location data (EXIF GPS coordinates), as visitors may be able to download and extract this location information from images on the website.

Embedded Content from Other Websites

Pages on our site may include embedded content from other websites (e.g., videos, images, articles). Embedded content from other websites behaves as if you visited that website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, particularly if you are logged into their services.

Data Retention

Order Information: We retain order and transaction data for 5 years to comply with tax and accounting requirements.

Comments: Comments and their metadata are retained indefinitely to support comment threading and community features.

Account Information: Registered users’ profile information is retained as long as the account remains active. Users can edit most profile information at any time (except usernames).

Analytics Data: Website analytics data is retained according to Google Analytics and Microsoft Clarity retention policies.

Who Has Access to Your Data

OMGM LLC Team Members: Our authorized team members can access:

  • Order information and customer details
  • Billing and shipping addresses
  • Customer communications

Third-Party Service Providers:

We share information with trusted third parties who assist us in operating our website and conducting our business:

  • Payment Processors: To process transactions securely (credit card information is processed directly by payment processors and is not stored on our servers)
  • ShipStation: To manage shipping logistics, print shipping labels, and track deliveries. ShipStation receives order details including customer names, shipping addresses, and order contents necessary for fulfillment
  • Shipping Carriers: To fulfill and deliver your orders (UPS, USPS, FedEx, etc. as arranged through ShipStation)
  • Spam Detection Services: To protect against spam and malicious activity
  • Review Services: Third-party review platforms (if you choose to leave reviews)
  • Google Analytics: For website analytics and performance tracking
  • Microsoft Clarity: For user experience analysis and optimization

These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Information Sharing

We share your personal information only in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, including payment processing (payment processors), order fulfillment (ShipStation and shipping carriers), website analytics (Google Analytics, Microsoft Clarity), and spam detection

Legal Requirements: When required by law, legal process, or government request, or to protect our rights, property, or safety

Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

With Your Consent: We may share information with third parties when you give us explicit permission to do so

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Rights and Choices

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete data

Deletion: Request deletion of your personal data (subject to legal retention requirements)

Opt-Out: Unsubscribe from marketing communications at any time

Cookie Control: Manage cookie preferences through your browser settings

Data Portability: Request your data in a structured, commonly used format

To exercise these rights, please contact us using the information provided at the top of this policy. We will respond to your request within 30 days.

Note: Some data cannot be deleted if required for administrative, legal, or security purposes, such as order records needed for tax compliance.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: (540) 960-3193
  • Contact Form: https://thickcultures.com/contact-us/
  • Mail: OMGM LLC, Virginia, United States